What are your shipping fees?
Purchases of $100 or more (not including sales tax), will receive free Standard Shipping within the Continental US. For orders less than $100, the following shipping rates apply: Continental US Standard Shipping $9.97 (4-6 business days) FedEx 2-Day $50.00 FedEx Overnight $80.00 Alaska + Hawaii FedEx 2-Day $45.00 Please note that delivery days are business days and we do not offer Saturday or holiday delivery services. Unfortunately, we do not ship to PO Boxes, Military Bases, Puerto Rico, Guam, or the US Virgin Island1
When will my order ship?
If your order is placed prior to 11am PST Monday through Friday, it will be shipped the next business day. Orders placed after 11am PST on Fridays and throughout the weekend will process on the following Monday. Orders placed on holidays will be processed the next business day we are open. You will receive an e-mail confirmation once your order has shipped.
How do I know that my order has been shipped? How do I track my order?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online. You can also download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
What is the difference between "Order Date" and "Ship Date"?
"Order Date" and "Ship Date" are not the same. Orders placed before 11am on any given weekday will ship the same day. Orders placed after 11am will ship the following day. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date. Additionally, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.How do I know that my order has been shipped? How do I track my order?
What countries do you ship to?
Currently, we only ship to the United States.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to PO boxes or APO/FPO addresses.